For over 20 years, Cara has worked exclusively with senior leaders navigating the kind of complex, high-stakes challenges that resist conventional solutions — translating operational ambiguity into strategic direction, executable roadmaps, and measurable outcomes. Her engagements are selective. She does not take on volume. She takes on the right problems.
Her proprietary framework, Service Architecture™, is the discipline of taking something from concept to functioning reality in a way that satisfies a genuine human need, creates measurable business value, and strengthens the ecosystem required to sustain it. Grounded in Service Design methodologies — journey mapping, service blueprinting, systems thinking, and qualitative and quantitative research — it is not a template. It is a structured discipline built inside systems that don’t forgive shortcuts.
At Kroger, Cara was two days into her role when she was handed a problem that had landed in the CEO’s inbox. She solved it — and what followed became a multi-year, enterprise-wide initiative where she served as principal Service Designer, moving driver satisfaction from 36% to 74% and NPS from –36 to +49, earning a personal commendation from the Chairman & CEO and a mandate to expand across the enterprise. She quantified approximately $270M per week in enterprise risk, co-authored the 2024–2027 Transportation Strategy, and was selected for the Kroger–Albertsons merger integration team. Across her career she has secured federal grant funding, launched products into national distribution, and advised organizations ranging from government agencies to growth-stage ventures.
Cara holds an MBA in Design Strategy from California College of the Arts — a program ranked #2 in the world for graduate design, whose curriculum influenced the adoption of human-centered design thinking at institutions including Stanford and Wharton. She also holds a BBA in International Business and Marketing from Howard University.
Founder & Principal Consultant
to last.
The best jewelry doesn’t just hold — it survives. A well-set stone, crafted with precision and intention, can be pulled from the ocean floor a century later, still intact, still beautiful, still doing exactly what it was designed to do. Cara brings that same level of craftsmanship to every engagement. What began as learned methodology has, over two decades, converted into something rarer: intuition — the ability to read a system, find its fault lines, and design a solution built to last.